Often we were promised something and then they couldn't accommodate. Even if we called the day before or hours before, they often didn't show up until a second or even a third call. They were very late in getting us to our dinner reservations as well as to the shuttle to the excursion and to the airport shuttle. We were promised golf cart service for transportation.

This resort had so many steep hills that even able bodied people had a hard time navigating. Then, were were finally (next day) given a preferred room (which we previously paid for) close to the rest of our family. We were then given a room with no working phone, tablet and didn't have any towels or stocked fridge. The room with my name on it in the preferred section was assigned to a couple that wanted a king sized bed.

The letter in that room was addressed to another couple. After hours, we were then given a double/double room with so many steps, I couldn't navigate. We were confirmed to have a double/double room (my 23 year old son and I) with an email. Thank you very much for your service and we will 100% come back. The staff is very synchronized and there wasn't one single thing they would miss or fail. Every single service and detail in this hotel is meant to please you and let you completely relax and enjoy the many activities you are able to do there. You'll get refills, beers, a bar-room service, etc. The cleaning service was very attentive and would even clean up twice the room throughout the day. The hotel room was very pretty, fully equipped. The waitresses there were also VERY kind and always at your service. We even got a show at a Teppanyaki with an amazing Chef, which we are were honor to meet and sit at your table. We love everything on the menu at the Market Cafe great breakfast and so many options to chose you won't get tired. Every single dish is delicious (special recognition to the ceviche bar, such a 'simple' thing but so delicious and great idea). Our second favorite thing was the food, it's crazy GOOD!!!!! So many options to enjoy, from Japanese to Italian, to delicious snacks, beverages, cocktails, etc.

Also, Steven from reception was very kind and talked us out making us feel very welcome and at home. Special thanks to Diego and José that were so kind and attentive, we got their names after some chats, but they were all very nice. We liked the transportation service because we were able to enjoy the bar without worries of driving back to your room and in general, it's a very convenient service/excellent attention. Their service is incredible and they are very social and kind. They will also offer you facemask if you happen to lose yours before entering the van. They would take you everywhere, open the door every single time, carry your bags and even turn the lights off when arriving so they wouldn't blind you. The drivers wouldn't even let us walk 5 meters. Service was really taken to the next level. Hard to express with words how good the hotel was. I would spend my money to go to any other resorts before I ever return.

One night it rained for hours and we covered up over Our swimsuits and we’re told we can’t dine at 3 places we tried “because we were wet.” Meanwhile someone whom the rain soaked her clothes to see her undergarments was ok. For dinner we waited 30min for someone to acknowledge us at our table and bring us water (so you can imagine how the rest of the meal went). Once you make this journey, dining service is beyond slow. Our room (which mind you was an upgraded plunge pool premier room) requires either waiting for a shuttle which God forbid it rains you wait for 30-6min or a steep hike to get to ANY amenities. The food was decent and that was the last good meal we had. We then were informed our room Was not ready and there was one restaurant we could go to for lunch. Upon arrival we waited to check in then told we had to go to another location to check in (and wait longer). I heard positive things about other Secrets resorts and as avid travelers, we were excited to try Secrets Papagayo.

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